Hi everybody, I hope you all are staying positive and testing negative. I wanted to write the blog this week about maintenance procedures. Since it is a fairly simple topic this will be short.
The VERY best way to get something repaired is to submit a maintenance request through the online portal. This method guarantees that your request is seen as soon as possible. The worst ways is to send an email or text saying something is wrong. I get hundreds of emails a day and there is a chance it will get lost. The other benefit of using the tenant portal is documentation. If you send an email there won't really be a searchable record of maintenance requests. If you are not signed up for the tenant portal you should give me a call, email, or text and I will activate that for you, easy peasy lemon squeezy.
Emergency Maintenance Requests are the things that we absolutely must tend to as soon as possible. This includes leaks that can damage the property, crucial appliance failures such as fridge or stove failure (ya gotta eat!), heating systems failure (very important in the winter), and severe plumbing issues. Most of these issues we are legally required to remedy ASAP and the others are things that can cost a lot of money if not handle immediately. If you have a serious maintenance issue like a leak and do not tell us you can be held responsible for damages and the cost can be astronomical.
Standard Maintenance Requests are the run-of-the-mill- non emergency stuff such as gutters being full and dripping, cupboard door doesn't fit right, dryer not drying, etc.. These are the less important things that we will generally address within a day or two.
Other than that you pretty much just have negligence related maintenance issues. Those are like when someone throws a hammer through their slider and then says that it broke when they closed it. Or maybe you just forgot to take the pizza off the plastic cutting board before putting it in the oven (OOPS) That is something we will happily fix but payment will be the tenants responsibility so BE CAREFUL!
Thanks and have a great day!